Question 1

Historically,if the organization and employee do not have a specific employment contract,the employer or employee may end the employment relationship at any time.This is referred to as the _____ doctrine.

Accepted Answer

A)   force majeure
B)   laissez faire
C)   employment-at-will
D)   due process
E)   implied in factF) A) and D)
G) A) and C)

Question 2

Job satisfaction of employees remains unaffected from organizational changes such as mergers.

Accepted Answer

A) True 
 B)False

Question 3

If peer review does not lead to a settlement,a neutral party from outside the organization hears the case and tries to help the people in conflict arrive at a settlement.This process is called:

Accepted Answer

A)   mediation.
B)   carve-out.
C)   open-door policy.
D)   fair representation.
E)   attrition.F) C) and D)
G) B) and D)

Question 4

Discuss the principles of justice that are to be followed in a system of disciplining or terminating employees.

Accepted Answer

The sensitivity of a system for discipli...

Question 5

Based on the expectation that two people in conflict should first try to arrive at a settlement together,organizations have a policy of making managers available to hear complaints.Typically,the first "open door" is that of the employee's:

Accepted Answer

A)   immediate supervisor.
B)   choice of a neutral party.
C)   peers.
D)   immediate subordinates.
E)   personal counselor.F) C) and D)
G) D) and E)

Question 6

An intervention designed to increase the communication and understanding of the various sets of role expectations that exist for specific employees is called:

Accepted Answer

A)   role playing.
B)   role analysis technique.
C)   role carve-out.
D)   role enrichment.
E)   role overload.F) A) and B)
G) A) and C)

Question 7

Helen is very dissatisfied with her job situation,but she does not perceive any other employment opportunities,so she stays and spends most of the workday dreaming about nonwork matters.Which of the following behaviors is she experiencing?

Accepted Answer

A)   Physical withdrawal
B)   Psychological job withdrawal
C)   Job coasting
D)   Benchmarking
E)   Whistle-blowingF) B) and E)
G) C) and E)

Question 8

Which of the following is true of employee assistance programs?

Accepted Answer

A)   It cannot be initiated by union representatives of the employee's union.
B)   It is a company-sponsored program to help employees manage the transition from one job to another.
C)   It can be initiated by the employee to refer himself or herself into the program.
D)   It involves taking the help of a neutral party though a nonbinding process to solve issues among employees.
E)   It involves hiring an arbitrator from outside the organization to hear cases or disputes among employees.F) B) and E)
G) C) and D)

Question 9

Job withdrawal is:

Accepted Answer

A)   the loss of jobs within an organization due to adverse economic forces.
B)   a set of behaviors that dissatisfied individuals enact to avoid the work situation.
C)   the retracting of a job offer following the results of a pre-employment physical.
D)   a psychological state employees experience upon a job dismissal or retirement.
E)   the retraction of an employment offer following failure to join on an agreed date.F) D) and E)
G) B) and E)

Question 10

Which of the following does an employer violate while terminating an employee for refusing to do something illegal,unethical,or unsafe?

Accepted Answer

A)   Affirmative action
B)   Public policy
C)   Fair Representation
D)   Equal opportunity employment
E)   Reverse discriminationF) B) and C)
G) C) and D)

Question 11

Despite being a formal process involving an outsider,arbitration tends to be much faster,simpler,and more private than a lawsuit.

Accepted Answer

A) True 
 B)False

Question 12

Peer review is an example of _____.

Accepted Answer

A)   alternative dispute resolution
B)   employee assistance programs
C)   outplacement counseling
D)   fair representation
E)   employee carve-outF) B) and D)
G) A) and B)

Question 13

Explain what job withdrawal is and discuss the four types of conditions that leads up to it.

Accepted Answer

Job withdrawal is a set of behaviors tha...

Question 14

Discuss the primary sets of people in an organization who affect job satisfaction.What are the reasons a person may be satisfied with these people?

Accepted Answer

The two primary sets of people in an org...

Question 15

When employees are unclear about work methods,scheduling,and performance criteria because others hold different ideas about these,they are likely to suffer from role ambiguity.

Accepted Answer

A) True 
 B)False

Question 16

The hot-stove rule differs from a progressive discipline process in that with the hot-stove rule:

Accepted Answer

A)   the punishment meted is always inconsistent.
B)   the consequences for breaking the rule is immediate.
C)   the rule breaker will be warned multiple times before termination.
D)   the consequences follow a gradual increase in seriousness
E)   the ideology is to prevent misbehavior rather than to merely punish it.F) None of the above
G) A) and B)

Question 17

A(n) _____ refers to the meeting of a departing employee with the employee's supervisor and/or a human resource specialist to discuss the employee's reasons for leaving.

Accepted Answer

A)   exit interview
B)   affirmative action
C)   carve-out
D)   observation interview
E)   summary dismissalF) A) and B)
G) B) and C)

Question 18

After an organization downsizes,it may expect so much of the remaining employees.This high expectation and demand results in a state of _____ for the employees.

Accepted Answer

A)   role autonomy
B)   role carve-out
C)   role underload
D)   role distance
E)   role overloadF) B) and E)
G) A) and E)

Question 19

The open-door policy is an example of an alternative dispute resolution.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following has the primary responsibility of creating a formal discipline process for the workplace?

Accepted Answer

A)   Human resource department
B)   Outplacement counselors
C)   Legal department
D)   Sales force
E)   ArbitratorsF) All of the above
G) D) and E)

Exam 10: Separating and Retaining Employees

An intervention designed to increase the communication and understanding of the various sets of role expectations that exist for specific employees is called:

Correct AnswerverifiedShow Answer

Based on the expectation that two people in conflict should first try to arrive at a settlement together,organizations have a policy of making managers available to hear complaints.Typically,the first "open door" is that of the employee's:

Correct AnswerverifiedShow Answer

Helen is very dissatisfied with her job situation,but she does not perceive any other employment opportunities,so she stays and spends most of the workday dreaming about nonwork matters.Which of the following behaviors is she experiencing?

Correct AnswerverifiedShow Answer

After an organization downsizes,it may expect so much of the remaining employees.This high expectation and demand results in a state of _____ for the employees.

Correct AnswerverifiedShow Answer

Despite being a formal process involving an outsider,arbitration tends to be much faster,simpler,and more private than a lawsuit.

Correct AnswerverifiedShow Answer

Job withdrawal is:

Correct AnswerverifiedShow Answer

Discuss the principles of justice that are to be followed in a system of disciplining or terminating employees.

Correct AnswerverifiedThe sensitivity of a system for discipli...View AnswerShow Answer

Which of the following is true of employee assistance programs?

Correct AnswerverifiedShow Answer

Historically,if the organization and employee do not have a specific employment contract,the employer or employee may end the employment relationship at any time.This is referred to as the _____ doctrine.

Correct AnswerverifiedShow Answer

Which of the following has the primary responsibility of creating a formal discipline process for the workplace?

Correct AnswerverifiedShow Answer

If peer review does not lead to a settlement,a neutral party from outside the organization hears the case and tries to help the people in conflict arrive at a settlement.This process is called:

Correct AnswerverifiedShow Answer

The open-door policy is an example of an alternative dispute resolution.

Correct AnswerverifiedShow Answer

Explain what job withdrawal is and discuss the four types of conditions that leads up to it.

Correct AnswerverifiedJob withdrawal is a set of behaviors tha...View AnswerShow Answer

Job satisfaction of employees remains unaffected from organizational changes such as mergers.

Correct AnswerverifiedShow Answer

When employees are unclear about work methods,scheduling,and performance criteria because others hold different ideas about these,they are likely to suffer from role ambiguity.

Correct AnswerverifiedShow Answer

Which of the following does an employer violate while terminating an employee for refusing to do something illegal,unethical,or unsafe?

Correct AnswerverifiedShow Answer

A(n) _____ refers to the meeting of a departing employee with the employee's supervisor and/or a human resource specialist to discuss the employee's reasons for leaving.

Correct AnswerverifiedShow Answer

Discuss the primary sets of people in an organization who affect job satisfaction.What are the reasons a person may be satisfied with these people?

Correct AnswerverifiedThe two primary sets of people in an org...View AnswerShow Answer

Peer review is an example of _____.

Correct AnswerverifiedShow Answer

The hot-stove rule differs from a progressive discipline process in that with the hot-stove rule:

Correct AnswerverifiedShow Answer

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The sensitivity of a system for discipli...
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Job withdrawal is a set of behaviors tha...
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The two primary sets of people in an org...
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