Question 1

Which of the following statements is true about conflict?

Accepted Answer

A)  Challenging and clear goals foster conflict.
B)  Men prefer to use a dominating conflict-handling style.
C)  Women prefer to use a compromising conflict-handling style.
D)  Employees from different cultures prefer the same conflict resolution techniques.
E)  Higher levels of conflict tend to reduce internal work motivation.F) B) and D)
G) A) and B)

Question 2

Integrative negotiation occurs when the issue is viewed as a "fixed-pie" in which one person gains at the expense of the other.

Accepted Answer

A) True 
 B)False

Question 3

Conflict is a process in which one party perceives that its interests are being opposed or negatively affected by another party.

Accepted Answer

A) True 
 B)False

Question 4

_____ involves assigning someone the role of critic.

Accepted Answer

A)  Mediation
B)  Devil's advocacy
C)  Dialogic process
D)  Dialectic method
E)  NegotiationF) B) and D)
G) A) and D)

Question 5

Decision making by consensus can help managers avoid conflict.

Accepted Answer

A) True 
 B)False

Question 6

George has a habit of disrupting meetings by asking irrelevant questions and daydreaming. He does not listen to his colleagues' ideas and presentations during meetings. His colleagues are getting irritated with his behavior. This implies that George is stimulating:

Accepted Answer

A)  programmed conflict.
B)  devil's advocacy.
C)  functional conflict.
D)  workplace incivility.
E)  the dialectic method.F) B) and E)
G) A) and D)

Question 7

The dominating style is often called smoothing.

Accepted Answer

A) True 
 B)False

Question 8

To create more triangling, one should reroute complaints by coaching the sender to find ways to constructively bring up the matter with the receiver.

Accepted Answer

A) True 
 B)False

Question 9

Managers should _____ to build cross-cultural relationships.

Accepted Answer

A)  be excessively competitive
B)  avoid self-management
C)  compromise rather than dominate
D)  advocate transactional leadership
E)  avoid participative leadershipF) B) and C)
G) C) and E)

Question 10

Which of the following statements about conflict is true?

Accepted Answer

A)  Conflict should be completely eliminated across all departments.
B)  Conflicts should be promoted in some functions and discouraged in some others.
C)  Organizations experiencing excessive conflict tend to be plagued by apathy, lack of creativity, indecision, and missed deadlines.
D)  Use of technology and virtual teams could minimize organizational conflicts.
E)  Organizations can suffer from too little conflict.F) A) and B)
G) C) and D)

Question 11

Which of the following is true about organizational conflict?

Accepted Answer

A)  Organizational conflict is inevitable.
B)  Greater employee diversity leads to decreased organizational conflict.
C)  Greater face-to-face communication leads to increased organizational conflict.
D)  Increased cross-cultural interactions lead to decreasing amounts of organizational conflict.
E)  Conflict can be avoided whenever possible.F) D) and E)
G) B) and E)

Question 12

Workplace incivility can lead to personality conflict.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following statements about conflict is true?

Accepted Answer

A)  An avoidance style of handling conflict leads to higher group satisfaction than an integrative style.
B)  Aggression breeds mutuality of interest.
C)  Conflict increases as goal clarity increases.
D)  Men and women have different styles of handling conflict.
E)  Personality traits affect how people handle conflict.F) B) and E)
G) A) and B)

Question 14

Which of the following statements about negotiation is true?

Accepted Answer

A)  Negotiators with fixed pie expectations produce the best negotiation outcomes.
B)  Men and women display the same degree of cooperation or competition in negotiating situations.
C)  Personality characteristics can affect negotiating success.
D)  Mood has no effect on the negotiation outcome.
E)  Negotiations produce more productive joint outcomes across cultures than within cultures.F) B) and C)
G) B) and E)

Question 15

The _____ conflict-handling style is appropriate when an unpopular solution must be implemented, the issue is minor, or a deadline is looming. It is inappropriate in an open and participative climate.

Accepted Answer

A)  integrating
B)  obliging
C)  dominating
D)  avoiding
E)  compromisingF) A) and E)
G) A) and C)

Question 16

_____ is an alternative dispute resolution technique where a neutral third party informally acts as a communication conduit between disputing parties.

Accepted Answer

A)  Ombudsman
B)  Peer review
C)  Conciliation
D)  Mediation
E)  ArbitrationF) B) and C)
G) C) and D)

Question 17

Negotiation is a give-and-take decision-making process involving interdependent parties with different preferences.

Accepted Answer

A) True 
 B)False

Question 18

_____ is a give-and-take decision-making process involving interdependent parties with different preferences.

Accepted Answer

A)  Arbitration
B)  Devil's advocacy
C)  Mediation
D)  Dialectic method
E)  NegotiationF) C) and D)
G) All of the above

Question 19

Mark, the business head of a firm, wanted to give New Year's gifts to his employees. He discussed with his colleagues and decided to gift office leather bags. Mark stated that he did not want to give cheap bags, while a few employees said that they did not want exorbitantly priced designer name bags. Identify the step of added-value negotiation used in this situation.

Accepted Answer

A)  Clarify interests
B)  Identify options
C)  Design alternative deal packages
D)  Select a deal
E)  Perfect the dealF) B) and E)
G) B) and D)

Question 20

Which of the following situations tend to produce either functional or dysfunctional conflict?

Accepted Answer

A)  Adequate communication
B)  Realistic expectations
C)  Reasonable deadlines
D)  Interdependent tasks
E)  Clear job boundariesF) A) and B)
G) All of the above

Exam 13: Managing Conflict and Negotiating

Which of the following statements about conflict is true?

Correct Answer
verified

_____ is a give-and-take decision-making process involving interdependent parties with different preferences.

Correct Answer
verified

Which of the following statements about conflict is true?

Correct Answer
verified

Conflict is a process in which one party perceives that its interests are being opposed or negatively affected by another party.

Correct Answer
verified

Negotiation is a give-and-take decision-making process involving interdependent parties with different preferences.

Correct Answer
verified

Integrative negotiation occurs when the issue is viewed as a "fixed-pie" in which one person gains at the expense of the other.

Correct Answer
verified

Which of the following statements is true about conflict?

Correct Answer
verified

_____ involves assigning someone the role of critic.

Correct Answer
verified

Which of the following situations tend to produce either functional or dysfunctional conflict?

Correct Answer
verified

Decision making by consensus can help managers avoid conflict.

Correct Answer
verified

Which of the following is true about organizational conflict?

Correct Answer
verified

The dominating style is often called smoothing.

Correct Answer
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Correct Answer
verified

George has a habit of disrupting meetings by asking irrelevant questions and daydreaming. He does not listen to his colleagues' ideas and presentations during meetings. His colleagues are getting irritated with his behavior. This implies that George is stimulating:

Correct Answer
verified

Managers should _____ to build cross-cultural relationships.

Correct Answer
verified

Workplace incivility can lead to personality conflict.

Correct Answer
verified

_____ is an alternative dispute resolution technique where a neutral third party informally acts as a communication conduit between disputing parties.

Correct Answer
verified

The _____ conflict-handling style is appropriate when an unpopular solution must be implemented, the issue is minor, or a deadline is looming. It is inappropriate in an open and participative climate.

Correct Answer
verified

Which of the following statements about negotiation is true?

Correct Answer
verified

To create more triangling, one should reroute complaints by coaching the sender to find ways to constructively bring up the matter with the receiver.

Correct Answer
verified

Exam 13: Managing Conflict and Negotiating

Which of the following statements about conflict is true?

Correct AnswerverifiedShow Answer

_____ is a give-and-take decision-making process involving interdependent parties with different preferences.

Correct AnswerverifiedShow Answer

Which of the following statements about conflict is true?

Correct AnswerverifiedShow Answer

Conflict is a process in which one party perceives that its interests are being opposed or negatively affected by another party.

Correct AnswerverifiedShow Answer

Negotiation is a give-and-take decision-making process involving interdependent parties with different preferences.

Correct AnswerverifiedShow Answer

Integrative negotiation occurs when the issue is viewed as a "fixed-pie" in which one person gains at the expense of the other.

Correct AnswerverifiedShow Answer

Which of the following statements is true about conflict?

Correct AnswerverifiedShow Answer

_____ involves assigning someone the role of critic.

Correct AnswerverifiedShow Answer

Which of the following situations tend to produce either functional or dysfunctional conflict?

Correct AnswerverifiedShow Answer

Decision making by consensus can help managers avoid conflict.

Correct AnswerverifiedShow Answer

Which of the following is true about organizational conflict?

Correct AnswerverifiedShow Answer

The dominating style is often called smoothing.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

George has a habit of disrupting meetings by asking irrelevant questions and daydreaming. He does not listen to his colleagues' ideas and presentations during meetings. His colleagues are getting irritated with his behavior. This implies that George is stimulating:

Correct AnswerverifiedShow Answer

Managers should _____ to build cross-cultural relationships.

Correct AnswerverifiedShow Answer

Workplace incivility can lead to personality conflict.

Correct AnswerverifiedShow Answer

_____ is an alternative dispute resolution technique where a neutral third party informally acts as a communication conduit between disputing parties.

Correct AnswerverifiedShow Answer

The _____ conflict-handling style is appropriate when an unpopular solution must be implemented, the issue is minor, or a deadline is looming. It is inappropriate in an open and participative climate.

Correct AnswerverifiedShow Answer

Which of the following statements about negotiation is true?

Correct AnswerverifiedShow Answer

To create more triangling, one should reroute complaints by coaching the sender to find ways to constructively bring up the matter with the receiver.

Correct AnswerverifiedShow Answer

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