Question 1

Adam,a neutral party outside of La Meares Inc.,helped clarify issues between two technical teams of the company.Though Adam's solution had no binding power,both the teams decided to accept his solution.This is an example of _____.

Accepted Answer

A)   mediation.
B)   arbitration.
C)   open-door policy.
D)   progressive discipline.
E)   fair representation.F) C) and E)
G) A) and E)

Question 2

The principles of justice suggest that organizations prepare for problems by establishing a formal discipline process in which the consequences become more serious if the employee repeats the offense.Identify this process.

Accepted Answer

A)   Hot-stove rule of discipline
B)   Progressive discipline system
C)   Alternative dispute resolution program
D)   At-will-employment policies
E)   Impassive justiceF) C) and D)
G) A) and E)

Question 3

Explain alternative dispute resolution systems and the stages that generally constitute this system.Justify its increase in use.

Accepted Answer

Alternative dispute resolution (ADR)syst...

Question 4

When employees cannot work with management to make changes,they may engage in ____,taking their charges to the media in the hope that if the public learns about the situation,the organization will be forced to change.

Accepted Answer

A)   scapegoating
B)   progressive discipline
C)   class actions
D)   media manipulation
E)   whistle-blowingF) C) and D)
G) A) and D)

Question 5

Despite being a formal process involving an outsider,arbitration tends to be much faster,simpler,and more private than a lawsuit.

Accepted Answer

A) True 
 B)False

Question 6

Negative affectivity is related to dissatisfaction caused by:

Accepted Answer

A)   unsafe working conditions.
B)   employee's personal disposition.
C)   organizational roles.
D)   social environments.
E)   demanding superiors.F) D) and E)
G) A) and E)

Question 7

Job satisfaction of employees remains unaffected from organizational changes such as mergers.

Accepted Answer

A) True 
 B)False

Question 8

The _____ emphasizes specific aspects of satisfaction-pay,the work itself,supervision,co-workers,and promotions.

Accepted Answer

A)   outplacement policy
B)   employee assistance program
C)   job description index
D)   novated lease system
E)   profit-sharing programF) B) and D)
G) A) and B)

Question 9

Which of the following is a typical first response in the progressive discipline system?

Accepted Answer

A)   Official spoken warning
B)   Written warning with threat of temporary suspension
C)   Temporary suspension with no written notice
D)   Unofficial spoken warning
E)   TerminationF) A) and D)
G) B) and E)

Question 10

When in situations they dislike,employees with positive core self-evaluation tend to:

Accepted Answer

A)   experience high job dissatisfaction.
B)   blame other people for their problems.
C)   seek change in socially acceptable ways.
D)   act aggressively toward others.
E)   experience feelings of anger, guilt, and nervousness more than others.F) B) and C)
G) A) and B)

Question 11

To prevent job withdrawal,organizations therefore need to promote job satisfaction,a pleasant feeling resulting from the perception that one's job fulfills or allows for the fulfillment of one's important job values.This definition has three components:

Accepted Answer

A)   compensation, working conditions, and peer support.
B)   values, perceptions, and ideas of what is important.
C)   job involvement, organizational commitment, and job withdrawal.
D)   physical environment, social environment, and the person.
E)   emotional, physical, and financial well-being.F) A) and E)
G) B) and E)

Question 12

Procedural justice is a judgment that takes employees' feelings into account while carrying out discharge actions.

Accepted Answer

A) True 
 B)False

Question 13

People's perception of _____ is their judgment that fair methods were used to determine the consequences an employee receives.

Accepted Answer

A)   interactional justice
B)   expatriation
C)   outcome fairness
D)   procedural justice
E)   labor law postingF) A) and B)
G) A) and C) D

Question 14

Job withdrawal is a set of behaviors that dissatisfied individuals enact to avoid the work situation physically,mentally,or emotionally.

Accepted Answer

A) True 
 B)False

Question 15

Employees with negative affectivity tend to:

Accepted Answer

A)   experience high job satisfaction.
B)   experience feelings of anger, contempt, fear, and guilt.
C)   seek change in socially acceptable ways.
D)   look for the good in others, but not themselves.
E)   think highly of themselves, but not others.F) B) and E)
G) C) and D)

Question 16

Core self-evaluation refers to pervasive low levels of satisfaction in all aspects of life,compared with other people's feelings.

Accepted Answer

A) True 
 B)False  False

Question 17

In the principles of justice followed in systems of disciplining,explanation,consideration,and empathy are features of _____.

Accepted Answer

A)   retributive justice
B)   interactional justice
C)   distributive justice
D)   benchmarking
E)   summary dismissalsF) All of the above
G) A) and D)

Question 18

Foreign assignments can be highly disruptive to family members,and the resulting role _____ is the top reason that people quit overseas assignments.

Accepted Answer

A)   autonomy
B)   overload
C)   underload
D)   ambiguity
E)   conflictF) A) and C)
G) A) and E)

Question 19

Outcome fairness involves the ends of a discipline process,while procedural and interactional justice focus on the means to those ends.

Accepted Answer

A) True 
 B)False  True

Question 20

In general,employers may conduct random searches of areas like desks,lockers,and toolboxes at any point in time without any justification to the employee.

Accepted Answer

A) True 
 B)False

Exam 10: Separating and Retaining Employees

Adam,a neutral party outside of La Meares Inc.,helped clarify issues between two technical teams of the company.Though Adam's solution had no binding power,both the teams decided to accept his solution.This is an example of _____.

Correct AnswerverifiedShow Answer

The principles of justice suggest that organizations prepare for problems by establishing a formal discipline process in which the consequences become more serious if the employee repeats the offense.Identify this process.

Correct AnswerverifiedShow Answer

Explain alternative dispute resolution systems and the stages that generally constitute this system.Justify its increase in use.

Correct AnswerverifiedAlternative dispute resolution (ADR)syst...View AnswerShow Answer

When employees cannot work with management to make changes,they may engage in ____,taking their charges to the media in the hope that if the public learns about the situation,the organization will be forced to change.

Correct AnswerverifiedShow Answer

Despite being a formal process involving an outsider,arbitration tends to be much faster,simpler,and more private than a lawsuit.

Correct AnswerverifiedShow Answer

Negative affectivity is related to dissatisfaction caused by:

Correct AnswerverifiedShow Answer

Job satisfaction of employees remains unaffected from organizational changes such as mergers.

Correct AnswerverifiedShow Answer

The _____ emphasizes specific aspects of satisfaction-pay,the work itself,supervision,co-workers,and promotions.

Correct AnswerverifiedShow Answer

Which of the following is a typical first response in the progressive discipline system?

Correct AnswerverifiedShow Answer

When in situations they dislike,employees with positive core self-evaluation tend to:

Correct AnswerverifiedShow Answer

To prevent job withdrawal,organizations therefore need to promote job satisfaction,a pleasant feeling resulting from the perception that one's job fulfills or allows for the fulfillment of one's important job values.This definition has three components:

Correct AnswerverifiedShow Answer

Procedural justice is a judgment that takes employees' feelings into account while carrying out discharge actions.

Correct AnswerverifiedShow Answer

People's perception of _____ is their judgment that fair methods were used to determine the consequences an employee receives.

Correct AnswerverifiedD

Job withdrawal is a set of behaviors that dissatisfied individuals enact to avoid the work situation physically,mentally,or emotionally.

Correct AnswerverifiedShow Answer

Employees with negative affectivity tend to:

Correct AnswerverifiedShow Answer

Core self-evaluation refers to pervasive low levels of satisfaction in all aspects of life,compared with other people's feelings.

Correct AnswerverifiedFalse

In the principles of justice followed in systems of disciplining,explanation,consideration,and empathy are features of _____.

Correct AnswerverifiedShow Answer

Foreign assignments can be highly disruptive to family members,and the resulting role _____ is the top reason that people quit overseas assignments.

Correct AnswerverifiedShow Answer

Outcome fairness involves the ends of a discipline process,while procedural and interactional justice focus on the means to those ends.

Correct AnswerverifiedTrue

In general,employers may conduct random searches of areas like desks,lockers,and toolboxes at any point in time without any justification to the employee.

Correct AnswerverifiedShow Answer

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Alternative dispute resolution (ADR)syst...
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D

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False

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True

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