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To influence customers' perceptions,marketers must understand that every corporate activity has a message component.

A) True
B) False

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The written marketing plan must reflect the goals of top management and:


A) be consistent with company's mission and capabilities.
B) be approved by all stakeholders.
C) be benchmarked against others in competing industries.
D) must be designed to emphasize the development of transactional relationships.
E) include all of the above to stand a chance of being successful.

F) A) and B)
G) A) and C)

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The exhibition and trade show industry,after decades of fabulous growth is experiencing business decline.The _____ for the Center for Exhibition Industry Research,reported,"The exhibition industry will face more competition for marketing dollars in the next five years than it has in the last 25 years."


A) situation analysis
B) external market analysis
C) market survey
D) product audit
E) stakeholder audit

F) None of the above
G) A) and B)

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Mood-lites are colored light bulbs that were developed according to research on how colors affect moods.In allocating funds for advertising the new light bulbs,its manufacturer decided to budget 5 percent of last year's sales for advertising expenditures.Which allocation method was the manufacturer using?


A) Percentage-of-sales
B) Self-defense
C) Objective/task
D) Share-of-market/share-of-voice
E) Budget buildup

F) A) and C)
G) A) and B)

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Briefly describe five of the nine methods for setting an advertising budget.

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The nine methods are (students are to pi...

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The two sub-strategies of the advertising strategy are the:


A) stakeholder strategy and the creative strategy.
B) message strategy and the media strategy.
C) creative strategy and media strategy.
D) planning strategy and the implementation strategy.
E) customer-satisfaction strategy and the profit strategy.

F) C) and E)
G) C) and D)

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C

Mood-lites are colored light bulbs that were developed according to research on how colors affect moods.According to the advertising pyramid,the first task of the initial advertising for Mood-lites,was to create:


A) awareness.
B) action.
C) conviction.
D) brand loyalty.
E) intent to buy.

F) C) and D)
G) B) and E)

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What is SWOT analysis and what does it examine?

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SWOT analysis: After assessing...

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What is the greatest shortcoming for the percentage-of-sales method of setting the advertising budget?


A) The percentage-of-sales method is too expensive to be used by small business owners.
B) The percentage-of-sales method violates the basic marketing principle of marketing activities stimulating demand and thus sales and not occurring as a result of sales.
C) The percentage-of-sales method assumes a certain number of dollars are needed to sell a certain number of units.
D) The percentage-of-sales method encourages top management to think of growth in terms of percentages.
E) The percentage-of-sales method assumes the marketplace will be dynamic.

F) B) and C)
G) A) and B)

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Small firms with limited capital typically budget using all-available-funds method.

A) True
B) False

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Randall Grahm,the owner of Bonny Doon Vineyards,made a name for his wines by injecting an irreverent sense of humor into everything associated with the winery.One of the _____ he used was to host a black mask dinner this fall to celebrate "the death of wine corks" when his company decided to use screw tops.


A) marketing objective
B) control mechanism
C) action program
D) strategic posture
E) organizational structure

F) A) and E)
G) B) and C)

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Distinguish between need-satisfying objectives and sales-target objective.

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Need-satisfying objectives: A marketing ...

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What are the two general types of marketing objectives?

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Marketing objectives may be re...

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Endcap promotion are messages communicated by a product,its packaging,price,or distribution elements.

A) True
B) False

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_____ is the third section of the marketing plan and explains how the company plans to accomplish its marketing objectives.


A) The control process
B) Implementation
C) The stakeholder analysis
D) The marketing strategy
E) The marketing mix

F) A) and C)
G) B) and C)

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D

Eby-Brown is a large distributor of candies and snacks to convenience stores in the eastern half of the U.S.Eby-Brown describes itself as "a service-oriented company." Its corporate guidelines state,"Without our customers,we don't exist as an organization.So our priority in life is to make sure that our customers are happy,that we're taking good care of them and addressing their needs." According to Kotler and Armstrong,what type of relationship does Eby-Brown strive to maintain with its customers?


A) Reactive relationship
B) Basic transactional relationship
C) Accountable relationship
D) Proactive relationship
E) Partnership

F) D) and E)
G) A) and C)

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E

A database of customer behavior containing information on customer demographics,psychographics,purchase data,and attitudes can be used as the basis for planning future marketing and communications activities.

A) True
B) False

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Hops Grillhouse & Brewery,formerly known as Hops Restaurant/Bar/Brewery,unveiled a multimillion dollar brand strategy featuring a new menu intended to "capture consumer preferences for high quality,freshness and grilled tastes as well as an array of aromas,textures and price points." Its product mix of handcrafted beer and superior food is unlike that offered by other similar restaurant chain and describes its _____ strategy.


A) segmentation design
B) positioning
C) market segmentation
D) marketing mix
E) diversification

F) B) and C)
G) A) and C)

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The three steps involved in the objective/task method are defining objectives,determining strategy,and estimating cost.

A) True
B) False

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The first step in traditional top-down planning is to determine specific marketing objectives.

A) True
B) False

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