Question 1

Which of these statements about the destination component of communication is not correct?

Accepted Answer

A)   The sender loses control once the message enters the receiver's sensory environment.
B)   Communication may not occur even after the message enters the sender's sensory environment.
C)   The receiver might perceive the message but incorrectly interpret its meaning.
D)   Once the message enters the receiver's sensory environment, it becomes a filter for that person.
E)   The message is successful if it reaches its destination and the receiver interprets it as the sender intended.F) D) and E)
G) C) and E)

Question 2

Less than half of the information communicated through the grapevine is accurate.

Accepted Answer

A) True 
 B)False

Question 3

As a sender,you are encoding when you

Accepted Answer

A)   select the medium for transmitting a verbal or nonverbal message.
B)   filter noise out of incoming stimuli.
C)   notice and interpret an external or internal stimulus.
D)   observe the destination of the message.
E)   formulate a verbal or nonverbal response to a stimulus.F) A) and B)
G) None of the above

Question 4

List the three directions of communication and describe the types of communication that occur in each.Explain one problem that can occur in each direction.

Accepted Answer

a.Downward communication.Informat...

Question 5

Which of the following is not a verbal barrier to communication?

Accepted Answer

A)   inadequate knowledge
B)   differences in interpretation
C)   language differences
D)   inappropriate use of expressions
E)   specific, concrete wordsF) All of the above
G) B) and E)

Question 6

Communication flows in an orderly,linear manner from one stage to the next.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is an abstract word?

Accepted Answer

A)   letter
B)   memorandum
C)   email
D)   report
E)   communicationF) A) and C)
G) None of the above

Question 8

Which of the following is not a typical reason for unethical behavior?

Accepted Answer

A)   We rationalize that what is ethical depends upon the circumstances.
B)   We do what we must to win.
C)   We rationalize that everyone is doing it.
D)   We enjoy the thrill of "getting away with it."
E)   We take the easy route to accomplish our goal.F) A) and E)
G) C) and E)

Question 9

Which is an example of an internal stimulus?

Accepted Answer

A)   You read a memo from your supervisor requesting sales figures for the past five years.
B)   While photocopying reports, you overhear two managers talking about upcoming layoffs.
C)   Your office is too hot because the air conditioner isn't working properly.
D)   You notice an intern pocketing money from the petty cash fund.
E)   You dream about an idea for a new commercial to promote your company's product.F) B) and C)
G) A) and B)

Question 10

Senders filter their perceptions about receivers through differences in interpretation.

Accepted Answer

A) True 
 B)False

Question 11

Describe the formal and informal communication networks.

Accepted Answer

The formal communication network of an o...

Question 12

Which of the following is a verbal barrier to communication?

Accepted Answer

A)   A person's body language does not correspond with his spoken message.
B)   A recipient's interpretation of a message is not the same as the sender's interpretation.
C)   Two individuals have differing perceptions of a manager's comments based on their personal experiences with her.
D)   People are not focusing on a convention speaker because the seats are too small and are placed too close together.
E)   A customer service representative has a prejudice against customers who have a southern accent.F) A) and E)
G) B) and D)

Question 13

Describe at least three advantages that oral communication has over written communication.Provide an example of a situation in which oral communication would be more effective than written communication.

Accepted Answer

Oral communication allows more ways to g...

Question 14

Which component is not required for communication to take place?

Accepted Answer

A)   feedback
B)   medium
C)   stimulus
D)   message
E)   filterF) C) and D)
G) A) and B)

Question 15

When writing about a sensitive topic,you might use euphemisms rather than words that could offend your audience.

Accepted Answer

A) True 
 B)False

Question 16

Why is knowledge of the audience directly related to the purpose of the message?

Accepted Answer

How well you know your audienc...

Question 17

Which of the following is not an example of synchronous communication?

Accepted Answer

A)   You send a text while watching a video-conference presentation.
B)   You IM the corporate delivery service while talking to a customer about his missing delivery.
C)   You deliver a speech with PowerPoint slides while watching the reaction of your manager out of the corner of your eye.
D)   You read email with both text and video components open at the same time.
E)   You attend a web seminar while forwarding slides to a coworker who is not participating in the seminar.F) C) and D)
G) A) and E)

Question 18

A microblog cannot help you

Accepted Answer

A)   present the company's perspective on a current issue.
B)   report breaking news.
C)   convey a complex, nuanced message.
D)   respond to a customer's questions without delay.
E)   connect with customers.F) A) and B)
G) A) and D)

Question 19

How can an employee avoid negative legal consequences of his or her communication?

Accepted Answer

First,be aware of,and follow,any company...

Question 20

Which of the following is not a true statement about social media?

Accepted Answer

A)   It encourages online interaction.
B)   It is widely used among Fortune Global 100 companies.
C)   Most online participants are teens and young adults.
D)   It is based upon second-generation (web 2.0)  technologies.
E)   Much of the online content is user-generated.F) A) and B)
G) B) and E)

Exam 1: Understanding Business Communication

Communication flows in an orderly,linear manner from one stage to the next.

Correct AnswerverifiedShow Answer

Which of the following is not a true statement about social media?

Correct AnswerverifiedShow Answer

How can an employee avoid negative legal consequences of his or her communication?

Correct AnswerverifiedFirst,be aware of,and follow,any company...View AnswerShow Answer

As a sender,you are encoding when you

Correct AnswerverifiedShow Answer

List the three directions of communication and describe the types of communication that occur in each.Explain one problem that can occur in each direction.

Correct Answerverifieda.Downward communication.Informat...View AnswerShow Answer

Describe the formal and informal communication networks.

Correct AnswerverifiedThe formal communication network of an o...View AnswerShow Answer

Which of the following is not a verbal barrier to communication?

Correct AnswerverifiedShow Answer

When writing about a sensitive topic,you might use euphemisms rather than words that could offend your audience.

Correct AnswerverifiedShow Answer

Which of the following is not a typical reason for unethical behavior?

Correct AnswerverifiedShow Answer

Which component is not required for communication to take place?

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Which of the following is not an example of synchronous communication?

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Which of the following is a verbal barrier to communication?

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Describe at least three advantages that oral communication has over written communication.Provide an example of a situation in which oral communication would be more effective than written communication.

Correct AnswerverifiedOral communication allows more ways to g...View AnswerShow Answer

Less than half of the information communicated through the grapevine is accurate.

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A microblog cannot help you

Correct AnswerverifiedShow Answer

Senders filter their perceptions about receivers through differences in interpretation.

Correct AnswerverifiedShow Answer

Why is knowledge of the audience directly related to the purpose of the message?

Correct AnswerverifiedHow well you know your audienc...View AnswerShow Answer

Which is an example of an internal stimulus?

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Which of the following is an abstract word?

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Which of these statements about the destination component of communication is not correct?

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First,be aware of,and follow,any company...
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a.Downward communication.Informat...
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The formal communication network of an o...
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Oral communication allows more ways to g...
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How well you know your audienc...
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